Help:Contents
From MapbenderWiki
Please feel free to ask any question regarding Mapbender or one of its close relatives on the Mailing Lists and on IRC if you have a problem. You can also find Help in the Tutorials and many workshops given over the past years.
Contents |
How to Ask on a Mailing List
To make it short, just follow these two simple rules:
- Be polite
- Be precise
People on the mailing list help (answer questions) because they like doing it. If you insult them or get on their nerves they will not like to help any more and stop to answer your questions. It is as simple as that.
Organizing a Request for Help
Please consider having an answer ready for any and all of the following list of items:
- What version of the software are you running?
- What's your operating system?
- What exactly are you trying to do that won't work?
- Is the problem uniform or erratic?
- What's the exact error message?
- When did it arise?
- What exactly don't you "get"?
- Can you provide sample code, ideally with line errors where the error occurs?
This list was taken verbatim from http://slash7.com/pages/vampires
Professional Support
If you need instant, professional support you should be prepared to pay for it. If you pay for help you can also ask stupid questions and insult people - at least to some degree. More importantly you will get what you need when you need it. The volunteers on the amailing list and IRC are usually only interested in the whacky one-off problem that will make people's brains glow like red embers.
OSGeo's Service Provider Directory is a good source to find a service provider who can help you. Additionally you can refer to this list which is updated by the committers of this Wiki:
- WhereGroup
- Located in Bonn, Germany
- Core Support for all aspects of Mapbender in German, English, Spanish and Italian.
- in medias res
- Located in Freiburg, Germany
- terrestris
- Located in Bonn, Germany
- MapMedia
- Located in Berlin, Germany
- Thomas Baschetti
- Located in Osnabrück, Germany
- Add your own business...
- Where are you located
If you want to add your company to this list please join the community and show what you are up to.
Help Vampires
If you feel that people are being unfair to you on the mailing list by not answering maybe you can get inspired by this blog: http://slash7.com/pages/vampires
