Help:Contents

From MapbenderWiki

Please feel free to ask any question regarding Mapbender or one of its close relatives on the Mailing Lists and on IRC if you have a problem. You can also find Help in the Tutorials and many workshops given over the past years.

Contents 1 Glossary 2 How to Ask on a Mailing List 2.1 Organizing a Request for Help 3 Professional Support 4 Help Vampires

Glossary

• Glossary

How to Ask on a Mailing List

To make it short, just follow these two simple rules:

• Be polite
• Be precise

People on the mailing list help (answer questions) because they like doing it. If you insult them or get on their nerves they will not like to help any more and stop to answer your questions. It is as simple as that.

Organizing a Request for Help

Please consider having an answer ready for any and all of the following list of items:

• What version of the software are you running?
• What's your operating system?
• What exactly are you trying to do that won't work?
• Is the problem uniform or erratic?
• What's the exact error message?
• When did it arise?
• What exactly don't you "get"?
• Can you provide sample code, ideally with line errors where the error occurs?

This list was taken verbatim from http://slash7.com/pages/vampires

Professional Support

If you need instant, professional support you should be prepared to pay for it. If you pay for help you can also ask stupid questions and insult people - at least to some degree. More importantly you will get what you need when you need it. The volunteers on the amailing list and IRC are usually only interested in the whacky one-off problem that will make people's brains glow like red embers.

OSGeo's Service Provider Directory is a good source to find a service provider who can help you. Additionally you can refer to this list which is updated by the committers of this Wiki:

WhereGroup

Located in Bonn, Germany

Core Support for all aspects of Mapbender in German, English, Spanish and Italian.

in medias res

Located in Freiburg, Germany

terrestris

Located in Bonn, Germany

MapMedia

Located in Berlin, Germany

Thomas Baschetti

Located in Osnabrück, Germany

Metaspatial

Located in Bonn, Germany

geoinformation+planung

Located in Tübingen, Germany

Add your own business...

Where are you located

If you want to add your company to this list please join the community and show what you are up to.

Help Vampires

If you feel that people are being unfair to you on the mailing list by not answering maybe you can get inspired by this blog: http://slash7.com/pages/vampires